How Real was the Conversation?
I was talking a look at power adapters for my phone and laptop from iGo. I’ve had one of their adapters for over 3 years and my wife has had one even longer. Although my model is no longer available, I can still buy tips and accessories, which is very good. The only real complaint I’ve had over the years is that Radio Shack, who is one of their primary distributors, does no sell laptop tips in their stores.
As I was leaving the page, a little chat window came up with the following conversation:
Megan Says: Hey wait! We hate to see you go. So just this once we’d like to offer you 10% OFF for making your purchase today at iGo.com! CLICK HERE to take advantage of this amazing offer!
Megan Says: Just type ‘HI’ or ‘Hello’ in the space below to let me know you are there.
Megan Says: From notebooks to mobile phones to digital cameras and mp3 devices…iGo charges them ALL!
Megan Says: Whenever you are ready, just type ‘HI’ or ‘HELLO’ and we can get started…
You: Hi
Megan Says: Hi, thanks for chatting with me today… CLICK HERE to take advantage of this amazing offer!
Megan Says: Power all of your electronics with ONE iGo adapter!
Megan Says: Our patented tip technology allows a single iGo adapter to rapidly charge all your gadgets using interchangeable tips. These tips automatically configure to ensure each device gets the precise amount of power it requires.
Megan Says: Don’t wait any longer and remember when you order today you will receive 10% OFF! CLICK HERE to take advantage of this amazing offer!
You: I’ve got an old one already. Was looking at what I needed to do to update for a dell studio 1535 as well as an iPhone.
Megan Says: We’d like to offer you 10% OFF for making your purchase today at iGo.com! CLICK HERE to take advantage of this amazing offer!
Megan – thanks for answering my question. You were too kind.
I decided to try this again to see what would happen …
Rachel Says: Hey! CLICK HERE to receive 10% OFF with your order right now!
Rachel Says: Just type ‘HI’ or ‘Hello’ in the space below to let me know you are there.
You: Hi
You: How is your day, Rachel?
Rachel Says: This amazing offer is only available through this chat and for a limited time. CLICK HERE to take advantage of this deal.
Rachel Says: Hi, thanks for chatting with me today… CLICK HERE to take advantage of this amazing offer!
Rachel Says: Power all of your electronics with ONE iGo adapter!
You: Rachel, does the iGo dual power accessory work with the Juice 70?
Rachel Says: Our patented tip technology allows a single iGo adapter to rapidly charge all your gadgets using interchangeable tips. These tips automatically configure to ensure each device gets the precise amount of power it requires.
Rachel Says: We’d like to offer you 10% OFF for making your purchase today at iGo.com! CLICK HERE to take advantage of this amazing offer!
Rachel Says: Don’t wait any longer and remember when you order today you will receive 10% OFF! CLICK HERE to take advantage of this amazing offer!
You: What tip would you recommend for an iPhone?
Rachel Says: We’d like to offer you 10% OFF for making your purchase today at iGo.com! CLICK HERE to take advantage of this amazing offer!
You: Is that your picture on the right side on the window, here?
You: you have lovely hair and beautiful eyes.
Rachel Says: I’m sorry, I do not have information on all our products, I just have the ability to offer you this discount. For more questions or information, please call us at (888) 205 0093 or CLICK HERE to contact customer service.
Rachel Says: Keep in mind that if you order right now you will receive 10% OFF! CLICK HERE at checkout to take advantage of this amazing offer!
You: Are you really there?
Rachel Says: I’m still here. what can I help you wth?
And then one more conversation with Megan -
Megan Says: Hey wait! We hate to see you go. So just this once we’d like to offer you 10% OFF for making your purchase today at iGo.com! CLICK HERE to take advantage of this amazing offer!
You: Are you really there?
Megan Says: I’m still here. what can I help you wth?
You: what tip do I need with an iPhone
Megan Says: I’m sorry, I do not have information on all our products, I just have the ability to offer you this discount. For more questions or information, please call us at (888) 205 0093 or CLICK HERE to contact customer service.
You: ok. Thank you.
You: Have a good day.
Megan Says: This amazing offer is only available through this chat and for a limited time. CLICK HERE to take advantage of this deal.
Megan Says: Okay great. CLICK HERE to take advantage of this amazing offer!
You: would you like to go to dinner, tonight?
Megan Says: Keep in mind that if you order right now you will receive 10% OFF! CLICK HERE at checkout to take advantage of this amazing offer!
You: I take it, that’s a no?
Megan Says: Remember, this offer for 10% OFF is available through this chat only and for a limited time. It may not be available tomorrow. CLICK HERE to take advantage of this amazing offer!
Their website does have a timing mechanism so you can’t experience chat within x minutes of the last one. However, if you are going to provide this functionality, make it so a real human that can jump in to the conversation and provide real customer service. (Or, find a really good AI conversation tool.) There is a nice delay on the agent conversations so that it appears like someone is actually typing.